At VYOMAE, every fragrance is crafted with excellence and delivered with care. We take pride in maintaining the highest quality standards. However, if your order does not meet your expectations due to damage or an error on our part, we are here to assist you with a seamless resolution.
1. Eligibility for Returns1.1 Returns and exchanges are accepted only in following Cases:
-The product is defective or damaged upon delivery.
-The incorrect product was delivered.
1.2 To qualify for a return or exchange:
-The product must be unused, in its original condition, and include all original packaging and tags.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
Opened or used perfumes
Products with tampered seals
Orders returned due to change of mind or personal preference
3. Return Request Process
3.1 Contact our support team within 24 hours of delivery at:
📧 support@vyomae.com
whatsapp contact number: +918849541144
3.2 Please include:
Order ID, Clear photos or video of the product and Description of the issue
3.3 Our team will review your request and guide you for the next steps.
4. Refund Policy
Once your claim is approved:
Refunds will be processed within 5–7 business days
The amount will be credited to your original payment method
Shipping charges (if any) are non-refundable.
5. Replacement Policy
Instead of a refund, you may choose a replacement if:
The product is damaged
The wrong product was delivered
Replacements are subject to product availability.
6. International Orders
For international orders:
Refunds and replacements will be reviewed on a case-by-case basis
Shipping charges are non-refundable
Customers are responsible for customs duties and import taxes
Please contact:
📧 support@vyomae.com for assistance.
7. Late or Missing Refunds
If you have not received your refund till the stated time:
Please check with your bank or payment provider
Then contact us at support@vyomae.com
8. Brand Assurance
At VYOMAE, your satisfaction is our highest priority.
We believe luxury is not only in our fragrances but also in the care we extend to our customers.
“Every purchase is a promise of trust, and every resolution is a reflection of our commitment to you.”.png)
